Joy Thorpe has a No Quibble Returns policy. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
Returned items must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
1. Goods will only be accepted if they are despatched within 14 days of delivery.
2. The item is your responsibility until it has reached us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
5. All items must reach Joy Thorpe within 28 days of original delivery payment.